FAQs

For our regular cleaning service, we pride ourselves in ensuring consistency and quality. Therefore, we ensure you have the same cleaner on each session to keep the quality and standards the same and we will provide a replacement if your regular cleaner is unwell or goes on holiday in order to prevent any disruption to your sessions.

We provide cleaning materials for end of tenancy and deep cleans and, upon request for commercial bookings. As our regular cleaners travel by public transport they are unable to provide cleaning materials or tools, such as hoover, mop and bucket.

For regular Residential cleaning: We accept Debit/Credit card, including Amex which is saved on your booking profile with us. We charge your desired hours (minimum 2) upfront on all bookings and then at the end of all subsequent bookings, and receipts are always sent digitally via email.

For Commercial Cleaning: We send monthly invoices on the first of every month.

For one-off cleaning, end of tenancy cleaning or deep cleaning: We accept major debit / credit cards and bank transfers. Bank transfers are required in advance of the booking before a confirmation of slot can be emailed. You can make payments online and by calling the office on 0208 045 0437.

We interview our self-employed cleaners in-person or virtually due to the pandemic. We check their documents to confirm they have the right to work in the UK. We also conduct a background check on the cleaner to confirm their proof of address and references. Each cleaner is invited to take our cleaning test to ensure they are meticulous and meet our high standards of cleaning. Cleaners attend a live cleaning session maintained by another reputable cleaner and work independently, which allows them to demonstrate their cleaning expertise and experience.

Yes. If we have any notice, we’ll send you another cleaner. If there’s no notice and we can’t assign a replacement in time, we’ll be able to re-arrange the session at the time convenient for you.

We will re-assign you to another great cleaner, at no cost, to ensure you are absolutely happy with the service.

Yes. We have many cleaners that are key holders whom are happy to look after your spare keys, and allow access into the property so they can clean with minimal disruption on your busy lifestyle.

Yes. We have Public Liability insurance of up to £2M.

Yes. All cleaners are flexible and adaptable and happily work around you and your diary. The cleaners are protected by their PPE and do their best to maintain their distance.

Our customers have got their own preferences in terms of the brand, but please ensure you have the following:

• Kitchen cleaner
• Bathroom cleaner
• Glass cleaner
• Floor cleaner
• Limescale remover
• Clean cloths and sponges (washed between visits)
• Microfibre cloths (washed between visits)
• Bin bags (if you wish to have bins emptied)

Regular cleaning: 3 hours is the minimum

Deep cleaning or End of tenancy: 5 hours minimum

Yes. we can arrange a cleaning session on Saturdays and Sundays. Except December 16th to 4th January each year.

Yes. The cleaner can do any reasonable cleaning related domestic task. Cleaners cannot use stepladder, hand wash, or lift anything heavy. We are not able to do any work outside your premises, such as external windows, balconies, gardens or patios.

We understand that our customers lead busy lives, and sometimes unfortunate events come up that prevent a cleaning session from occurring. As an agency, it means a lot to us and the cleaners if our customers need to cancel that 48 hours’ notice is given via email or phone, during our office hours, to avoid unnecessary charges and for us to allow another customer the opportunity to book with us.

Yes, absolutely! we have superb cleaners that clean for a variety of companies across a number of industries.

Get in contact with us to discuss your cleaning requirements, and a member from the team will discuss a free quote.