TERMS AND CONDITIONS Last updated: 17th June 2025
IMPORTANT NOTICE
These Terms and Conditions (“Terms”) govern the relationship between Maid in the UK Ltd (“the Company”, “we”, “us”) and any client (“you”, “the Client”) who books cleaning services (“Services”) via our website, email, telephone, or any other means. By booking a Service, you agree to be bound by these Terms.
1 WHO WE ARE
1.1 Maid in the UK Ltd is a company registered in England under company number 12441706 with its registered office at 71-75 Shelton Street, Covent Garden, London WC2H 9JQ.
1.2 We act as a professional cleaning agency. When you book a service with us, you enter into a contract with Maid in the UK Ltd directly for the provision of cleaning services.
1.3 Maid in the UK Ltd fulfils the services requested by subcontracting the work to independent self-employed labour contractors (“Labour Contractors”). These Labour Contractors are not employees, workers, or agents of Maid in the UK Ltd. They are engaged on a subcontract basis to carry out the services on our behalf.
1.4 We are responsible for coordinating service delivery, client liaison, payment processing, and ensuring service standards are upheld.
2 BOOKINGS AND CONFIRMATION
2.1 Clients submit booking requests based on their cleaning needs, preferences, and availability windows. Maid in the UK will then allocate a Labour Contractor who agrees to deliver the service within the requested time range (e.g., after business closing hours or before opening times). Labour Contractors retain control over the precise time of service within those ranges, subject to Client access and agreement.
2.2 Your booking request constitutes an offer. A binding contract is formed between you and Maid in the UK Ltd when we send a Confirmation Email.
2.3 You agree not to engage any Labour Contractor privately outside of our platform for 12 months after your last booking. Breach of this clause will result in a compensation fee of up to £1,500.
2.4 Arrival Window: All bookings are subject to a 30-minute arrival window either side of the scheduled start time to allow for travel, unforeseen delays, or schedule changes. Clients must ensure access is available throughout this period. Delays within this window do not qualify as missed appointments or grounds for refund.
3 NATURE OF SERVICES
3.1 Services include regular, one-off, deep, end-of-tenancy, and commercial cleaning. Maid in the UK Ltd reserves the right to appoint subcontracted Labour Contractors for any service.
3.2 Clients must provide suitable, safe, and functioning cleaning equipment and products for regular cleaning sessions excluding deep cleaning, oven cleaning, window cleaning and end of tenancy cleaning. All products must be safe for residential or commercial use and stored in accessible locations. Maid in the UK Ltd does not provide chemicals or equipment unless expressly agreed for deep cleans or specialist services. Labour Contractors reserve the right to decline use of unsafe or unsuitable materials. The Company accepts no liability for outcomes resulting from the use of client-supplied products. The Client is also required to replenish all cleaning chemicals and supplies when supply runs low.
3.3 Minimum durations apply:
Domestic cleaning: 2 hours
Deep/end of tenancy cleaning: 5 hours
Commercial cleaning: 2 hours
3.4 Labour Contractors may send a substitute to carry out a booking, subject to Maid in the UK’s approval.
3.5 Holiday & Sickness Cover: Maid in the UK Ltd will make reasonable efforts to provide cover in the event of a Labour Contractor’s absence due to illness or annual leave. While continuity of service is important, we cannot guarantee a replacement in all circumstances. In cases of short-notice absence, including same-day sickness, we will notify the Client as soon as possible. For commercial clients, the agreed service fee may still apply even if cover cannot be arranged, reflecting the administrative, insurance, and coordination provisions in place. For domestic clients, if we are unable to provide cover and the session is missed, no charge will apply. Clients will be informed if alternative arrangements are required.
3.6 Labour Contractors determine how they carry out the cleaning tasks, provided they meet reasonable service standards. Maid in the UK may request photos for quality assurance., provided they meet reasonable service standards. Maid in the UK may request photos for quality assurance.
3.7 External Cleaning: Our services do not include the cleaning of exterior areas such as building façades, outer walls, external windows, car parks, footpaths, or grounds maintenance, including sweeping outdoor areas. This exclusion is due to the increased risks associated with external cleaning (e.g., exposure to hazardous waste, biological contaminants such as animal faeces, and outdoor slip/trip hazards), which are not covered by our public liability insurance. Clients must seek a specialist provider for any such requirements. Our services do not include the cleaning of exterior areas such as building façades, outer walls, external windows, car parks, footpaths, or grounds maintenance, including sweeping outdoor areas. This exclusion is due to the increased risks associated with external cleaning (e.g., exposure to hazardous waste, biological contaminants such as animal faeces, and outdoor slip/trip hazards), which are not covered by our public liability insurance. Clients must seek a specialist provider for any such requirements.
4 Keys
4.1 Clients may request Labour Contractors to hold keys after the first session. A key holding fee of £2 per clean may apply.
4.2 Clients must ensure that all locks and alarm systems can be easily operated and provide access instructions in writing at least 24 hours before the booking.
4.3 Key returns must be arranged in advance. Returns may incur courier or admin fees. Maid in the UK is not liable for untracked postal losses.
4.4 Lost or Misplaced Keys: Maid in the UK Ltd accepts no responsibility for lost keys where handover is not documented or signed. Clients must notify us immediately of any lost, stolen, or missing keys.
4.5 Alarm Codes and Access Systems: If alarm codes or digital access instructions are provided by the Client, they must be accurate, tested, and clearly communicated in writing. Maid in the UK Ltd is not responsible for any activation of alarms due to incorrect codes or access failures unless caused by proven negligence. Clients are advised to test codes before the scheduled clean and to notify us of any changes in advance. Where keys are held by Labour Contractors, they are stored securely and used solely for the purpose of accessing the property for scheduled cleaning services. Maid in the UK Ltd is not liable for misuse or damage arising from unauthorised access not attributable to our Labour Contractors.
4.6 Off-Site Key Collection: If Labour Contractors are required to collect keys from a location other than the service address, an administrative fee may apply. The Client must provide full instructions and ensure that keys are available for collection at the agreed time and place. Maid in the UK Ltd is not liable for delays or missed appointments resulting from unavailable keys or incorrect information. Where the off-site key collection point is more than 0.5 miles from the service address, an additional fee of £30 (excluding VAT) may be charged to cover travel time and associated logistics. If the key is not ready upon arrival, or if additional travel is required due to last-minute changes or unavailability, a further waiting time charge of £10 per 15 minutes may apply.
4.7 Courier, Postal or In-Person Key Returns: If keys must be returned via courier, post, or by hand to a location other than the service address, the Client assumes all risk for any delays or losses in transit. Tracked postal or courier services are strongly advised. Maid in the UK Ltd disclaims responsibility for delays or loss once keys are in transit. If a Labour Contractor is required to return keys to a third-party location, a return fee of £30 will apply unless it coincides with the final day of cleaning.
4.8 Client Key Return and Additional Copies: Where keys are returned directly to the Client at the end of a service, the return must be arranged in advance and confirmed in writing. If key return requires an additional visit or coordination outside the final clean, a charge of £30 (excluding VAT) will apply. Maid in the UK Ltd strongly advises Clients to retain a second copy of the property key. We are not liable for delays, missed cleans, or access issues resulting from the loss or misplacement of a single key. Any request to cut duplicate keys for operational continuity must be agreed in writing and may be subject to a reasonable service charge and reimbursement of key cutting costs.
4.9 Proof of Collection: Clients are encouraged to request a signed handover form or photo documentation when keys are collected from external locations or third parties. Failure to do so may limit Maid in the UK Ltd’s ability to investigate or resolve disputes.
4.10 Key Drop-Off: Return of keys to an alternative location (e.g., estate agent, concierge) must be arranged in advance and may incur a separate fee similar to clause
4.11. If drop-off is missed due to incorrect instructions or delays outside our control, we reserve the right to charge for reattempts or storage.
5 LIABILITY
5.1 Complaints must be reported to hello@maidin-theuk.co.uk within 72 hours of service, including photographic evidence if applicable. The cleaning guarantee outlined in Clause 8.5 applies for a maximum of 7 days following the completion of the service. The Client agrees to allow Maid in the UK Ltd and/or the Labour Contractor a reasonable opportunity to return to the property to inspect and, if necessary, re-clean any disputed areas before engaging a third party or refusing payment. If access for inspection or re-cleaning is denied, or if the Client refuses the opportunity for resolution, Maid in the UK Ltd will not be held liable for any further complaints, nor will refunds or compensatory claims be entertained.
5.2 The Labour Contractor is responsible for rectifying any faults in a reasonable time frame. Maid in the UK will coordinate and support remediation but holds no direct liability for the performance of the subcontracted work beyond this facilitation.
5.3 Liability is excluded for: • Pre-existing damage or wear and tear • Improper or unsafe client-provided equipment • Damage from incorrect client instructions • Specialist items cleaned without explicit guidance • Delays caused by traffic or access issues • Damage to items which require specialist or non-standard care or cleaning products where the Contractor’s attention has not been specifically drawn to such requirements or where the Contractor has followed incorrect care instructions provided by you • Pre-existing wear and tear, damage, defects or faults in your property, its contents or your belongings • Stains, scratches, burns, ingrained dirt and other marks which cannot be removed with industry standard cleaning methods and materials • Shrinkage of carpets where such shrinkage is caused by the poor fitting of such carpets • Your failure to allow carpets to dry adequately before replacing furniture • Wear or discolouration of fabric which becomes more apparent as a result of cleaning • Any deterioration, damage, or substandard results arising from incorrect care instructions, uncommunicated special treatment needs, faulty materials, or limitations of standard cleaning techniques
5.4 While we strive to maintain high standards of professionalism and accuracy, human error or oversight may occasionally occur. Maid in the UK Ltd will make reasonable efforts to address any genuine issues promptly. However, we do not accept liability for minor errors or omissions that do not materially impact the quality or outcome of the service.
5.5 Concurrent Work by Other Contractors: If other contractors (e.g., builders, decorators, movers) are present on-site during or after our cleaning service, Maid in the UK Ltd cannot guarantee the quality or longevity of the clean. We accept no liability for dirt, damage, or disruption caused by third-party contractors. Clients are advised to schedule cleaning services after all other works are complete to ensure optimal results and satisfaction. Maid in the UK Ltd will make reasonable efforts to address any genuine issues promptly. However, we do not accept liability for minor errors or omissions that do not materially impact the quality or outcome of the service.
5.6 Disputed Damage and Pre-existing Conditions: Maid in the UK Ltd and its Labour Contractors will not be held responsible for alleged damage to items or property where photographic or inspection evidence reasonably suggests that the damage existed prior to the cleaning. Clients claiming an item or surface was previously undamaged must provide supporting evidence. Where surfaces or areas already show signs of wear, markings, or defects, we may deem a claim to be invalid. Claims based on subjective assessments, unsupported statements, or undocumented conditions will not be upheld. Clients are encouraged to request pre-clean inspection documentation if they wish to formally record the condition of specific areas before service begins. Clients may be required to provide proof of purchase, receipts, or documentation evidencing the original value and condition of the item in question. Failure to provide reasonable proof may result in the claim being denied.
5.7 Accidents and Third-Party Injury: Maid in the UK Ltd and its Labour Contractors take reasonable precautions to carry out services safely. However, we are not liable for injuries to persons (including Clients, visitors, or third parties) that occur due to unsafe premises, failure to restrict access to active cleaning areas (e.g., wet floors), or factors outside our control. Clients are responsible for ensuring the safety of the environment during and after service, including the provision of wet floor signage in commercial premises. Any personal injury claims will fall under the scope of our public liability insurance, subject to the applicable £250 excess and administrative fee.
5.8 Damage Policy: A full explanation of our damage reporting process, limits of liability, and compensation approach is set out in our separate Damage Policy, which forms part of these Terms and Conditions. For a complete understanding of how damage claims are assessed, including examples, evidence requirements, and compensation limits, we strongly encourage clients to review the full policy here: https://maidin-theuk.co.uk/damage-policy/
6 CANCELLATION POLICY
6.1 Cancellations made with more than 24 hours’ notice incur no charge. Less than 24 hours: 100% fee applies.
6.2 If a Labour Contractor must wait more than 10 minutes due to access issues, a £20 charge applies.
6.3 The Client is responsible for ensuring the accuracy of all booking details, including the correct date, time, and location. If a booking is made in error and the Labour Contractor is turned away or cannot access the property, a £65 fee will be charged to cover the contractor’s time and associated coordination costs.
6.4 Labour Contractors reserve the right to cancel or reschedule a service in cases where an accident or unexpected circumstances have befallen the Client. Maid in the UK Ltd will make reasonable efforts to accommodate a rescheduled booking where appropriate.
7 INSURANCE
7.1 Maid in the UK Ltd holds public liability insurance up to £2,000,000 via JMG. Clients are responsible for any excess. The current policy includes an insurance excess of £250, which the Client agrees to cover in the event of any valid claim involving accidental damage or liability. Clients acknowledge that where they wish to pursue a damage claim under Maid in the UK Ltd’s insurance policy, they agree to cover the applicable excess and administrative fee. This allows the Company to offer coordinated claims support and faster resolution. Alternatively, Clients may choose to pursue direct recourse against the Labour Contractor, in which case insurance support may not be available. In addition, Maid in the UK Ltd reserves the right to charge an administrative handling fee of up to £50 per claim to cover time and costs incurred in coordinating and processing claims. This fee excludes VAT and will be applied in addition to any applicable insurance excess.
7.2 Maid in the UK Ltd provides services primarily to commercial clients. While we take all reasonable precautions during service delivery, we recommend that any high-risk or sensitive items (e.g., unsecured devices, confidential documents, or high-value electronics) be stored securely before service. Maid in the UK Ltd is not liable for damage or loss to such items unless caused by proven negligence.
8 SPECIALIST CLEANING SERVICES
8.1 Deep cleans and end of tenancy cleans exclude services such as curtain washing, outdoor windows, or waste removal unless explicitly stated.
8.2 Clients must ensure hot water and electricity are available. If not, full charges may still apply.
8.3 Refunds are not offered once a service has been delivered, including for one-off, deep, or end-of-tenancy cleans. These services are intensive and tailored, and as such are non-refundable once commenced. A re-clean may be offered at the discretion of Maid in the UK Ltd if a genuine issue is reported within 48 hours and access is granted. Maid in the UK Ltd reserves the right to offer no more than one re-clean per service. Requests made after this period will not be considered. These services are intensive and tailored, and as such are non-refundable once commenced. A re-clean may be offered at the discretion of Maid in the UK Ltd if a genuine issue is reported within 48 hours and access is granted. Requests made after this period will not be considered.
8.4 Rubbish and Waste Removal: Maid in the UK Ltd does not offer waste disposal or off-site rubbish removal services. Labour Contractors may bag internal waste generated during cleaning (e.g., dust, packaging), but removal from the premises is excluded. This includes general waste, sanitary waste, bulk rubbish, hazardous materials, and biological waste. Due to health, safety, and insurance limitations, clients must arrange waste removal via a licensed waste carrier where applicable. Maid in the UK Ltd does not offer waste disposal or off-site rubbish removal services. Labour Contractors may bag internal waste generated during cleaning (e.g., dust, packaging), but removal from the premises is excluded. This includes general waste, sanitary waste, bulk rubbish, hazardous materials, and biological waste. Due to health, safety, and insurance limitations, clients must arrange waste removal via a licensed waste carrier where applicable.
8.5 Inspection: For one-off, deep, or end-of-tenancy cleaning services, the Client or their appointed representative must be present at the start and end of the service to conduct an inspection. Any concerns must be raised on the day of service, and where possible, rectified immediately. If the Client or representative leaves before the post-clean inspection is completed or fails to sign any provided inspection sheet, Maid in the UK Ltd will consider the service completed to a satisfactory standard. Maid in the UK Ltd will not be held liable for issues reported after the session without a timely inspection.
Where access is denied for a re-clean, Maid in the UK Ltd shall not be held liable for any associated costs, losses, or claims resulting from the inability to re-enter the property and perform corrective services.
Maid in the UK’s cleaning guarantee applies for seven calendar days from the date the cleaning is completed. This guarantee applies only to one-off, deep, or end-of-tenancy services. Regular or commercial cleaning services are excluded from this guarantee unless expressly stated in writing. Complaints submitted after this period will not be considered.
Maid in the UK Ltd cannot guarantee the quality or completeness of End of Tenancy cleaning services if people or personal belongings remain in the property during or after the time of cleaning.
Labour Contractors are not responsible for cleaning inside freezers that have not been properly defrosted in advance. In such cases, the cleaner reserves the right to return solely for this task once defrosting has been completed by the Client. the Client or their appointed representative must be present at the start and end of the service to conduct an inspection. Any concerns must be raised on the day of service, and where possible, rectified immediately. Maid in the UK Ltd will not be held liable for issues reported after the session without a timely inspection.
8.6 Maid in the UK Ltd may appoint external contractors for oven cleaning, window cleaning, or other specialist services. In these cases, the external contractor’s insurance and liability policies shall apply. Maid in the UK Ltd will inform Clients in advance when third-party providers are engaged. We are not liable for loss, damage, or service quality issues related to the performance or conduct of these external contractors. The Client acknowledges that any claims arising from such services must be directed to the third-party provider and not to Maid in the UK Ltd.
8.7 Delay Disclaimer: Maid in the UK Ltd will make every effort to attend appointments on time. However, we do not accept liability for indirect or consequential loss, including but not limited to business disruption, loss of income, or inconvenience, resulting from delays. Clients are advised to allow flexibility in scheduling and to avoid relying on cleaning appointments as prerequisites for other time-sensitive engagements.
8.8 Clients must accurately describe the condition and type of clean required when booking (e.g., deep clean vs. post-construction clean). If upon arrival the Labour Contractor identifies that the service booked is not suitable for the site conditions—such as excessive debris, building dust, or post-renovation residue—we reserve the right to adjust the quote or decline to proceed until a revised agreement is made. Where services cannot proceed due to undisclosed or misrepresented site conditions, a minimum call-out fee of £65 (excluding VAT) may apply.
9 COMMERCIAL SERVICES
9.1 Commercial cleaning contracts are entered into directly with Maid in the UK Ltd and last for 12 months unless otherwise agreed.
9.2 Maid in the UK Ltd fulfils its contractual obligations by allocating work to vetted and approved self-employed Labour Contractors.
9.3 Commercial clients must provide 30 days’ written notice to cancel services early. Cancellation terms, including any applicable fees, will be specified in the individual commercial service agreement.
9.4 Maid in the UK may manage cleaning stock for an optional monthly fee.
9.5 Where stock management is requested, Maid in the UK Ltd will oversee replenishment of stock as needed. Clients are responsible for advising on any specific brand or product requirements in advance.
9.6 In the event that a scheduled commercial clean is missed or not carried out, the Client remains liable for the associated charge. This is due to the operational, insurance, and administrative resources involved in planning and supporting the service. While goodwill credits or refunds may have been offered to select clients in the past, this will no longer apply moving forward. Missed cleans do not warrant a refund or credit unless explicitly agreed in writing by Maid in the UK Ltd., the Client remains liable for the associated charge. This is due to the operational, insurance, and administrative resources involved in planning and supporting the service. While goodwill credits or refunds may have been offered to select clients in the past, this will no longer apply moving forward. Missed cleans do not warrant a refund or credit unless explicitly agreed in writing by Maid in the UK Ltd.
9.7 Pre-Start Site Inspection: For commercial cleaning contracts, Maid in the UK Ltd may require a site inspection prior to the commencement of services. This is to assess access, cleaning requirements, safety considerations, and logistical arrangements. A visual inspection of the current condition of the premises may be carried out, and photographic evidence or written notes may be recorded. The Client agrees to provide access and cooperate in facilitating this inspection. Service commencement may be delayed or adjusted if the site conditions differ materially from those initially described.
10 PAYMENT
10.1 For one-off cleans, payment is automatically charged at the end of the service via Stripe using the card details provided at booking. All major debit and credit cards are accepted.
10.1.1 For deep cleans and end of tenancy cleans, a 50% deposit is required upfront to secure the booking. The remaining balance will be charged upon completion of the service.
10.1.2 Commercial clients are invoiced monthly, and payments are collected via direct debit. Invoices will be provided in advance of each billing period.
10.2 Late payments incur a 10% penalty after 30 days and may be referred to collections. For commercial cleaning contracts, an additional administrative charge of £100 may apply for late payments. You agree as part of this contract to pay this sum which represents our reasonable costs in collecting the unpaid amounts. Services may be paused or terminated until payment is received.
10.3 All fees are exclusive of VAT. Our VAT number is 410837811.
11 CONGESTION, ULEZ & PARKING
11.1 These charges are passed on to the Client unless otherwise agreed in writing.
12 DATA PROTECTION (GDPR)
12.1 Maid in the UK Ltd processes your data in accordance with the General Data Protection Regulation (GDPR).
12.2 We collect and use your personal data (such as name, contact information, service address, and booking history) to:
Arrange and deliver cleaning services
Subcontract services to Labour Contractors
Process payments
Contact you regarding bookings
Maintain records for accounting and legal compliance
12.3 We do not sell your personal data to third parties. Your information is only shared with authorised Labour Contractors and service providers on a need-to-know basis for the provision of services.
12.4 You may request access, correction, or deletion of your data at any time by contacting us at hello@maidin-theuk.co.uk.
13 FORCE MAJEURE
13.1 We are not liable for delays or failures caused by events beyond our control, including natural disasters, strikes, or transport disruption.
14 GENERAL
14.1 Protection of Labour Contractors and Staff: Maid in the UK Ltd has a duty of care to the Labour Contractors and representatives who deliver services on our behalf. Clients must treat all personnel with respect and courtesy. Any form of physical aggression, verbal abuse, harassment, intimidation, or discriminatory behaviour (including but not limited to racism, homophobia, sexism, or ableism) towards Labour Contractors or Company representatives will result in immediate suspension or termination of services without refund. Maid in the UK Ltd reserves the right to pursue legal action or report serious incidents to the appropriate authorities.
14.2 Opening Hours and Holiday Periods: Maid in the UK Ltd operates year-round with the exception of an annual closure from 16th December to 4th January. During this period, our administrative office is closed, and no one-off, deep, or end-of-tenancy cleans will be scheduled. However, commercial cleaning services will continue as agreed, unless otherwise notified. Clients requesting cleaning services during public or company holidays must arrange this in advance. Maid in the UK Ltd reserves the right to limit or adjust service availability during peak periods or holidays, and any such adjustments will be communicated in writing where applicable.
14.3 Unsociable Hours: Services may be carried out during unsociable hours, defined as before 7:00 AM or after 9:00 PM, including weekends, depending on Client requirements or operational needs. Maid in the UK Ltd may apply a surcharge for services delivered during these times. Clients must ensure safe access and readiness of the premises for such services. Maid in the UK Ltd is not liable for disturbances or disruptions arising from cleaning carried out during these hours if previously agreed. Clients are responsible for notifying relevant stakeholders (e.g., neighbours, security personnel) in advance, where applicable.
14.4 Emotional Distress and Conduct Claims: Maid in the UK Ltd maintains a zero-tolerance policy for discrimination and inappropriate behaviour by its representatives. However, we do not accept liability for claims of emotional distress, defamation, or alleged discrimination (including but not limited to racism, sexism, or homophobia) unless proven in a court of law. Any concerns of this nature must be submitted in writing with supporting evidence. We take such reports seriously and will review them in line with our internal procedures, but the Company shall not be held liable for unproven or unsubstantiated allegations.
14.5 Legal and Conduct Limitation of Liability: Maid in the UK Ltd and its representatives act with professionalism and respect. However, we do not accept liability for alleged emotional distress, psychological harm, reputational damage, or similar claims unless there is a court finding of proven misconduct or negligence directly attributable to the Company. We also expressly deny liability for any allegations of racism, homophobia, sexism, or discriminatory conduct unless such claims are legally established through due process. All concerns of this nature must be raised in writing with supporting evidence. Maid in the UK Ltd reserves the right to investigate internally and take action as appropriate, but shall not be liable for unsubstantiated claims or consequential damages.
14.6 Governing Law: These Terms are governed by the laws of England and Wales. Any disputes shall be resolved exclusively in the English courts.
14.7 Assignment: You may not transfer this agreement to any third party without our written consent.
14.8 Revisions to Terms: These Terms may be updated from time to time. By continuing to use our services, you agree to the revised Terms.
14.9 Pricing Amendments and Quotes: Prices for services are subject to change at any time to reflect market conditions, inflation, changes in operational costs, or other relevant factors. Prices displayed on our website are indicative and apply primarily to one-off general cleaning services. For deep cleans, end-of-tenancy services, commercial cleaning, or any customised service, clients must contact Maid in the UK Ltd directly to obtain an accurate quote. We reserve the right to amend any quoted or listed prices in line with updated assessments or changing requirements.
14.11 Quotation Validity: All service quotations provided by Maid in the UK Ltd are valid for 14 days from the date issued unless otherwise stated in writing. Quotations are based on information provided at the time of request and may be subject to adjustment following any changes to service requirements or site conditions. Acceptance of a quotation does not guarantee service availability unless confirmed in writing.
14.12 Promotional Offers and Discounts: Maid in the UK Ltd may run limited-time offers, promotions, or discounts. These are subject to availability and may be withdrawn at any time without notice. Offers cannot be combined unless explicitly stated and must be applied at the time of booking. Past promotional rates or historical pricing do not apply retrospectively.
14.13 Gift Cards: Maid in the UK Ltd offers digital gift cards for use on eligible services. Gift cards are non-refundable, non-transferable, and cannot be redeemed for cash. Each card is valid for 12 months from the date of issue unless otherwise stated. Use of gift cards is subject to standard booking terms, and availability of services cannot be guaranteed without advance booking.
15 DOMESTIC CLEANING
15.1 Domestic Cleaning Overview: Domestic cleaning includes general home cleaning tasks such as dusting, vacuuming, kitchen and bathroom cleaning, and surface wiping. It excludes specialist services unless specifically agreed in writing.
15.2 Client Responsibilities: Clients must provide suitable and safe cleaning equipment and products for domestic cleaning appointments. Labour Contractors may refuse to use products deemed unsafe or unsuitable.
15.3 Refunds and Credits: Maid in the UK Ltd does not offer refunds for completed domestic cleaning services. If the Client is dissatisfied and notifies us within 72 hours of service, we may, at our discretion, offer a service credit equivalent to the original booking value (excluding oven cleaning). This credit is valid for 12 months from the date of issue and can be redeemed against any future domestic cleaning services. Credits are non-transferable and non-refundable.
15.4 Booking Terms: Domestic cleaning appointments are subject to availability and confirmation. Minimum booking duration is 2 hours. Amendments to bookings must be made at least 24 hours in advance to avoid cancellation fees.
15.5 Valuables and Personal Items: Clients are advised to store valuables, fragile items, and sensitive materials in a secure location before the start of any domestic cleaning session. Maid in the UK Ltd and its Labour Contractors are not responsible for the loss or damage of items that are not securely stored.
15.6 Time Allocation: Domestic cleaning services are scheduled based on the time booked. If Labour Contractors assess that additional time is needed to complete the requested tasks, we will notify the Client and provide the option to extend the session at the applicable hourly rate. Additional time must be agreed in writing before it is added. If extra time is not approved, only the work that can reasonably be completed within the original timeframe will be carried out.
16 GENERAL
16.1 Pricing Amendments and Quotes: Prices for services are subject to change at any time to reflect market conditions, inflation, changes in operational costs, or other relevant factors. Prices displayed on our website are indicative and apply primarily to one-off general cleaning services. For deep cleans, end-of-tenancy services, commercial cleaning, or any customised service, clients must contact Maid in the UK Ltd directly to obtain an accurate quote. We reserve the right to amend any quoted or listed prices in line with updated assessments or changing requirements.
16.2 Quotation Validity: All service quotations provided by Maid in the UK Ltd are valid for 14 days from the date issued unless otherwise stated in writing. Quotations are based on information provided at the time of request and may be subject to adjustment following any changes to service requirements or site conditions. Acceptance of a quotation does not guarantee service availability unless confirmed in writing.
16.3 Promotional Offers and Discounts: Maid in the UK Ltd may run limited-time offers, promotions, or discounts. These are subject to availability and may be withdrawn at any time without notice. Offers cannot be combined unless explicitly stated and must be applied at the time of booking. Past promotional rates or historical pricing do not apply retrospectively.
16.4 Gift Cards: Maid in the UK Ltd offers digital gift cards for use on eligible services. Gift cards are non-refundable, non-transferable, and cannot be redeemed for cash. Each card is valid for 12 months from the date of issue unless otherwise stated. Use of gift cards is subject to standard booking terms, and availability of services cannot be guaranteed without advance booking.
17 Privacy Policy
17. 1 We process information about you in accordance with our Privacy Policy. By using our Website, you consent to such processing and you warrant that all data provided by you is accurate.
18 CONTACT
18.1 For any questions, complaints or GDPR-related enquiries, please contact: Email: hello@maidin-theuk.co.uk Post: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ We aim to respond within 7 working days.